Etisalat Proffers Strategies for Quality Service at Nigeria Com 2013
Nigeria’s
most innovative and fastest growing telecommunications company, Etisalat has
highlighted strategies for improving quality of service in the industry, at
this year’s Nigeria Com Conference and Exhibition. Speaking at the Conference
held recently at Oriental Hotel, Lagos, Etisalat Nigeria’s Director Network
Engineering, Mr. Temi Ogunbambi stated that the network takes quality of
service seriously and as such works tirelessly to ensure that this is
maintained across the country knowing that it is the only way customers can
enjoy value for money.
According to Ogunbambi
who was the keynote speaker on the first day of the conference, Nigeria is one
of the largest and fastest growing telecommunication markets in Africa. Making
his contributions to a panel debate on the topic “Quality of Service on the
Network: Challenges & Opportunities for Telecoms Operators in Nigeria,” He
pointed out that Etisalat was passionate about creating sustainable strategies
for transforming the quality of service in the industry, and gave an insight
into how the network has gone about this over the last five years.
He said: “With Quality of Service (QOS), we are always trying to
measure our customer’s satisfaction and ensure that they get value for their
money. We constantly engage our customers at different levels and we receive
good commendation from them as well as feedback on areas of improvement. We are
aware that there are challenges around QOS generally, and that is why we
constantly design various criteria and activities to help measure this.”
“One of our key strategies to drive and measure QOS is our
regional customer fora where we visit our customers in their various
communities, to discuss network issues and evaluate our network performance.
With this, we try to understand them, the challenges they face, their needs and
the best way to satisfy them, because we believe QOS can only be measured by
involving the customers,” he said.
The conference with the theme, ‘Working Together to Provide
Quality Services Throughout The Digital Realm’ had in attendance
telecommunication industry experts, regulators, customers and other
stakeholders.
The Nigeria Com Conference and Exhibition
is part of a series of mobile events targeted at bringing together the entire
digital ecosystem to discuss opportunities and development of the system. The
series also includes AfricaCom, Enterprise ICT Africa, Africa Cast and
AfricApps, among others. Etisalat Nigeria will also be participating at the
upcoming Africa Com scheduled to hold on the 12th – 14th of November in Cape
Town, South Africa.
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